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Contact Us

We’re here to help. Whether you have a question about our products, need support with your order, or simply want advice on your health journey, the Pure Vibe team is always ready to assist.

How to Reach Us

Address: 41 Maxfield House, Neptune Close, Leicester, LE2 0UP, UK
Phone: 07593 239809
Email: support@purevibe.uk

Customer Support

Our customer care team aims to respond to all emails within 24 hours (Monday–Friday). For urgent enquiries, we recommend giving us a call.

Stay Connected

Follow Pure Vibe on social media to stay updated with health tips, product launches, and special offers.

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Or simply fill out the contact form below, and we’ll get back to you as soon as possible.

Returns

Here at WeightWorld we’re proud of providing products and a service of high quality. While we’re sure you’ll love what you’ve ordered, we understand that sometimes you may have second thoughts. It’s important to us that you’re happy with your order. If for whatever reason you would like to return anything, we’ve made it easy to do so. We have a no nonsense, hassle free 30 days return policy and our friendly customer service team are always on hand to answer any queries you may have.

Returning items back to us is very simple; begin by Contact us.

If you would like to return an item for whatever reason, you can return it to us within 30 days in its original condition for a hassle-free refund.
If on delivery you find that the packaging has become damaged and your items have also become damaged, contact us as soon as possible.
You will be notified when our warehouse has received the item and when your refund has been placed. This is so you are kept in the loop at all times.
You will be refunded using the same payment method you used when purchasing your order.

To make sure that our warehouse successfully receives the item that you are returning, we advise you to use a traceable delivery method, so that you can track your sent item.

Please note that once any shapewear or items of clothing have been worn, it is non-refundable due to hygiene reasons.

I want to return my items

You can return any unopened item that you aren’t happy with within 30 days of delivery. Send the item back to us and you will be refunded in the same payment method you originally paid with.

Please note that once any shapewear, girdles or clothing has been worn, it is non-refundable due to hygiene reasons.

i have received a faulty items

It’s important to contact us as soon as you discover a fault. Contact our customer service team with your 8-digit order number, item name and what the fault is and we’ll send a replacement out to you as soon as possible.

An item is missing from my order

Please

se contact us if you think that an item is missing from your order. Let us know your 8-digit order number and we will get back to you as soon as possible to send the missing items to you.

How do I know that you have received my item?

As soon as we receive your item back at our warehouse, you will be notified. We will also keep you notified when your refund is processed or when your resend is being sent out.

When will i received my refund?

Depending on your card issuer and bank, refunds can take 2-3 working days.

I'm returning an item from overseas, when will it reach you?

It always takes a little longer for international deliveries to get to the UK, so please allow up to 21 working days for your delivery to get back to our warehouse. Again it’s important you use a traceable postal service so that you can keep track of where is it.

Our dedicated customer service team is on hand to help you with whatever query you may have. Simply contact us or use the live chat services.

Delivery

Shipped directly from our UK warehouse
Royal Mail & trusted couriers only
Tracking number sent by email